Custom Ordering FAQ's
What are the minimum quantities needed to order? Minimums start at 12. But we make exceptions to every rule, so if you need fewer, just ask.
Can I mix and match styles within quantities? You can mix men's and women's styles in jersey quantities, as well as bibs and shorts.
How long does it take to process an order? Please allow 6-8 weeks from the date of your final art approval and deposit. You can put a rush on orders for an extra fee.
Do you have fit kits available? Yes. Alchemist requires a credit card number to charge for items requested for fit. The amount will either be refunded or applied to your account once the items are washed and returned.
Can I get a sample of my jersey? Yes. It is recommended, if you are not rushing to beat a deadline. You get to see your jersey in person, pass it around for the team to try on, then make any desired modifications to size and art. Samples do take 6-8 weeks to process, then the order itself takes another 6-8 weeks from the date of sample approval.
I want to go all out with my branding; what custom accessories do you offer? Alchemist offers wind vests and jackets, thermal vests and jackets, arm, leg and knee warmers, tri gear and skin suits. We can also do custom merino wool trainers and casual custom apparel.
What is the setup fee? There is no setup fee or limitations on colors used in your design. Alchemist offers full unlimited color sublimation with your order! With our pricing, what you see is what you get.
Pricing? You can email one of our sales wizards, either claire@teamalchemist.com or jeff@teamalchemist.com, to see a current price sheet. Or, call Claire directly at 912.660.1158.
I have my art all ready to go; do you have templates? Click here to go to the Alchemist templates library.
I don't do graphic design, but have an idea for my kit. Can Alchemist help with art, and what is the rate? Alchemist can help out with graphic design! The first two hours are complimentary with every order, subsequent hours are $45 per. You can peruse the gallery of our in-house designs from the past year here.
What is the process I need to follow? Jeff didn't train in the ER for nothing! We make the design process as painless as possible. Dream to reality as follows:
- Email all vector files (ending in .ai or .eps) of logos and other info that you would like applied to your gear, as well as ideas for layout and color scheme.
- Alchemist emails a mock up of the gear according to your specifications.
- Let us know what you want to change or modify, and Alchemist will send a new version of the mock up, until the design is exactly what you want. There is no limit to the number of mock ups we provide!
- Approve your final art.
- Call or email with quantities and sizes.
- Approve the invoice Alchemist sends.
- Put down a deposit for 50% of the order total.
- Tell all your friends and start taking pre-orders!
I am a team manager; any suggestions for making my life easier? Alchemist can create a team store for you! Team members order items individually, and once the team total reaches 12 items, we fill the order. Alchemist also ships the items to each member.
Mayonnaise or mustard? Okay, now you're getting personal.
